I recommend you review your cPanel user’s mail directory. I’m sorry to see you are experiencing an error when you try to create email accounts. If you are still getting an error message and you’re not sure about how to resolve the issue, please contact our technical support department. If you are getting this message, ensure you have selected “My outgoing server (SMTP) requires authentication” when you setup your email client. If you have the email client to use the SSL but are not using the corrent mail server such as “” it will cause a warning “Unsecure Connection” error. You will need to use “secure” instead of. To use the SSL, you will need to change a few settings. You can configure your email client to use that SSL certificate when checking your email. Unsecure Connection (or SSL Error)Īll of our clients on a shared hosting package have access to a shared SSL certificate.
If your domain is and you have an email account for sales, the username would be Do not use your cPanel username as this will cause an error. Your username should be your full email address. If you need to change an email account’s password this can be done in the “Email Accounts” section of cPanel. Please make sure you are using the email account password and not the cPanel password. As long as you can access cPanel, you can update or change your email account’s password.
If you don’t remember the password, that’s okay too. When you set up the email account in cPanel for the first time you decide on the initial password for that specific email account. Here are a few of the most common messages: Authentication Errors Incorrect Password You may receive an email message when first configuring your email client or when you check your email. Email can be managed using many different email clients such as Thunderbird, Outlook, Mac Mail, and more. Included with your InMotion Hosting account you have the ability to set up and manage multiple email accounts.
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